Terms & Conditions (terms of use)

As of: June 2026. For the “AskAlva – Your dating coach” service.

§ 1 Provider & scope

The provider is Online Experten Eins GmbH, Luise-Ullrich-Str. 20, 80636 München (hereinafter “we”). These terms apply to the use of the AI-assisted coaching service “AskAlva – Your dating coach” (“service”) in both its free and paid variants (web app).

§ 2 Description of the service

Based on the screenshots you upload (dating profiles, chat conversations), the service provides automated, AI-assisted guidance: reply suggestions for chats, feedback on your profile and photos, and an assessment of possible fraud or “catfishing” patterns (including reverse image search and detection of AI-generated photos). The results are produced by AI models.

No promise of success: the service is a tool. We do not owe any particular outcome (e.g. matches, dates or a relationship). AI results may be incomplete or incorrect. The safety / anti-scam check is a non-binding assessment (probabilities, not proof) and replaces neither your own caution nor the involvement of the authorities. Do not make important decisions based solely on the results.

§ 3 Account, minimum age & free use

• The service is aimed at adults. You must be at least 18 years old and have full legal capacity. Use by minors is not permitted.
• You may use a limited number of analyses free of charge. For additional or unlimited use you create an account with your email address (log-in via one-time code, no password).
• You are responsible for the security of your email access and warrant that your details are correct.

§ 4 Pro membership, prices & cancellation

• Once your free analyses are used up, you can take out a Pro membership as a subscription (monthly or annual). The applicable prices are shown clearly before the contract is concluded; the amount payable is due immediately (no free trial period).
• The subscription renews automatically for the chosen term unless it is cancelled.
• Cancel at any time with effect from the end of the current billing period, with no notice period and no reason required, conveniently via the “Manage subscription” area of your account (cancellation portal of the payment provider).
• Payment processing is handled by the external payment provider Stripe; its terms apply in addition.

§ 5 Right of withdrawal (consumers)

As a consumer you generally have a 14-day right of withdrawal. For digital services, the right of withdrawal expires if we have begun performance with your express consent and you have confirmed that you thereby lose your right of withdrawal. The full withdrawal information, together with the model form, can be found here: Right of withdrawal.

§ 6 Your obligations & prohibited use

• You only upload content you are authorised to. Screenshots may contain personal data of third parties (e.g. your chat partner) - handle it responsibly and, where possible, obscure other people’s faces and names.
• No unlawful, offensive, violence-glorifying, harmful-to-minors, discriminatory content or content that infringes the rights of third parties. No uploading of malware.
• No automated use (bots, scripts, scraping, data mining), no mass extraction of content.
• No circumvention of security, access or usage restrictions; no reverse engineering, decompiling or rebuilding of the service.
• No use intended to disrupt or overload the service or to develop a competing product; no resale of the services.
• No impersonation and no misuse of the service to harass, deceive or harm others.

§ 7 User content & intellectual property

Your content remains yours. We acquire no ownership rights in the screenshots you upload or your profile details. You merely grant us the simple right, limited in time to the processing, to process this content to the extent necessary to provide the service (transmission to the AI providers for analysis). There is no publication, transfer for advertising purposes or sale of your content. Uploaded images are not stored permanently by us.

The service itself (software, design, texts, trademarks, logos) is protected by copyright and trademark law. We grant you a simple, non-transferable, revocable right to use the service for your personal, non-commercial purposes. We reserve all further rights.

§ 8 Blocking & termination by us

In the event of a serious or repeated breach of these terms or of applicable law, we may temporarily block access or terminate the usage relationship for good cause. For paid contracts, this will be done while safeguarding your legitimate interests; amounts already paid in advance and not used will be refunded proportionately to the extent legally required.

§ 9 Recommendations & affiliate links

In the “Tips” section we link to dating providers. These recommendations contain affiliate links; if you sign up we may receive a commission. This involves no additional cost to you. The terms of the respective provider apply.

§ 10 Availability

We strive for high availability but do not owe it without interruption. Maintenance, faults or failures at third-party providers (e.g. AI or hosting services) may temporarily restrict use.

§ 11 Liability

We are liable without limitation in cases of intent and gross negligence, as well as for injury to life, body or health. In the event of slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical of the contract. Otherwise, liability is excluded. We assume no warranty for the accuracy of AI-generated results or for decisions you make on their basis. Liability under the Product Liability Act remains unaffected.

§ 12 Changes to the terms

We may amend these terms with effect for the future insofar as this is necessary for a valid reason (e.g. changed legal situation, new features) and reasonable for you. We will inform you of material changes in advance in text form; if you do not object within the stated period, the changes shall be deemed accepted, on which we will advise you separately. For ongoing subscriptions, the prices agreed at the time the contract was concluded apply for the current period.

§ 13 Applicable law & final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; mandatory consumer protection provisions of your country of residence remain unaffected. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. European Commission platform for online dispute resolution: ec.europa.eu/consumers/odr. Should any provision be invalid, the validity of the remaining provisions shall not be affected.